Trip Payment Policies

DEPOSITS AND PAYMENT SCHEDULE

For all advertised itineraries and dates, a trip-specific non-refundable deposit amount per person plus submission of our online registration form is required to complete your booking. Note that if the registration form is not completed within a week of paying the trip deposit, your place on the trip may be forfeited.

Final balance payment is due by October 1st, 2024.

If your booking is made within 90 days of the trip start date then the full amount is payable at the time of booking.

Deposits become credits* if you cancel your spot (in writing) more than 90 days before the trip start date.

* Some trip deposits may have cancellation penalties, due to non-transferable permits.

Deposits and all additional payments made within 90 days of the trip departure date are non-refundable and non-transferable.

PRICING

Trip prices include all applicable taxes.

Trip prices are based on shared occupancy. Single travelers will be assigned a roommate by Hosts for no extra single supplement fee.

We will not increase the price of your Tour after you have paid in full. We reserve the right to impose surcharges up to 90 days before departure due to unfavorable changes in exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so. If any surcharge results in an increase of more than 7% of the total trip price you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund.

Hosts are not responsible for any fees incurred due to currency exchange or fees charged by your credit card/bank for processing funds in any currency.

CANCELLATION OF PARTICIPATION BY THE CLIENT

Any cancellation by a Client must be made in writing to info@kerrilake.com. 

After written confirmation of the cancellation by Hosts, your spot on the trip will be released immediately and is not guaranteed to be available for rebooking.

If you cancel more than 90 days before the trip start date, your deposit will become a credit for future service offered by Host(s), minus unrecoverable costs. All other monies paid (private upgrades, extension payments, optional extra balance, full balance payment) will be fully refunded or you may keep this as a credit.

If you cancel within 90 days of the trip’s departure date, all payments (deposit and extra balance payments) will be forfeited with no possibility of refund or transfer credits. Upon request, we can issue an official letter that you can forward to your travel cancellation insurance provider for your personal use towards any additional claims.

CREDITS

Credits are valid to use to rebook for the year of the original trip or the next calendar year.

Credit may be transferred to another participant. You may find another participant to take your spot. They pay you directly for the deposit and assume responsibility for any outstanding balance payments. The replacement participant must meet trip registration requirements and be approved to join the trip by Hosts.  

CANCELLATION OF EVENT BY HOSTS

Our trips are confirmed to depart when they have a minimum group size booked. Hosts reserve the right to cancel any trip for any reason, but will rarely cancel a tour less than 90 days before departure except for Force Majeure, unusual or unforeseen circumstances outside Hosts’ control. 

When a tour is cancelled by Hosts before the agreed date of departure for any reason other than Force Majeure or the fault of the Client, the Client can receive a full refund of all monies paid under the contract as soon as possible.

Hosts are not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc.

If the Client is offered a refund but requests an alternative service of a higher value than that originally booked, then the Client must pay the difference in price.

Where, after departure, a significant element of the trip contracted for cannot be provided, Hosts will make suitable alternative arrangements for the continuation of the trip.

Questions? Contact our Client Care Team at info@kerrilake.com.